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Service Desk – Nova categoria do Processo de Onboarding Informamos que, no dia 18/11/2025, será criada a seguinte categoria no Processo de Onboarding do Service Desk: Categorização: Catálogo de serviços:...

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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><font color="#008080"></font></h1>
<h1 style="text-align: left;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><font color="#008080"><em>Service Desk</em> – Nova categoria do Processo de <em>Onboarding</em></font></h1>
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Informamos que, no dia 18/11/2025, será criada a seguinte categoria no Processo de Onboarding do Service Desk:
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<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Categorização</strong>:</li>
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<img align="center" alt="" class="mcnImage" src="https://mcusercontent.com/49f5ff8910ce85bdb1d9a7864/images/d07b041d-a299-7bde-0165-27f17f465c94.jpg" style="max-width: 762px;padding-bottom: 0;display: inline !important;vertical-align: bottom;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic;" width="562.888916015625"/>
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<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
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<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Catálogo de serviços:</strong></li>
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<img align="center" alt="" class="mcnImage" src="https://mcusercontent.com/49f5ff8910ce85bdb1d9a7864/images/d354f7ab-853d-89a1-2e00-dd3ee78f17a0.jpg" style="max-width: 166px;padding-bottom: 0;display: inline !important;vertical-align: bottom;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic;" width="166"/>
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<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;float: left;" width="100%">
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<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">

As instituições que utilizam integrações com o <strong>Service Desk</strong> devem consultar as informações sobre esta atualização nos artigos disponíveis na <strong><u>FAQ: API SysAid</u></strong>.<br/>
<br/>
Esses materiais contêm orientações detalhadas sobre os campos, parâmetros e requisições necessárias para a correta utilização das integrações.<br/>
<br/>
Em caso de dúvidas referentes a esta atualização, faça a abertura de um chamado na plataforma do <u>Service Desk</u>.<br/>

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<table border="0" cellpadding="0" cellspacing="0" class="mcnButtonContentContainer" style="border-collapse: separate !important;border-radius: 4px;background-color: #2BAADF;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openfinancebrasil.org.br%2FKBFAQTree.jsp&data=05%7C02%7Clara.aline%40chicagoadvisory.com.br%7C951568e499c9431c8fa308de212dd2d2%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638984677892555863%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Ta8XA6f9526T%2FUXEvE%2Fc5W9lGqWlZQ%2FCW%2BhEcKRHCmA%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a FAQ: API SysAid">Clique aqui para acessar a FAQ: API SysAid</a>
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</table><table border="0" cellpadding="0" cellspacing="0" class="mcnButtonBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2F&data=05%7C02%7Clara.aline%40chicagoadvisory.com.br%7C951568e499c9431c8fa308de212dd2d2%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638984677892593917%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=dTDBR%2F7%2Bhg3v0QVbhUINgmlr72cNxLBsSrNotVx64as%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar o Service Desk">Clique aqui para acessar o Service Desk</a>
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