Service Desk - Nova Categoria - Radar Regulatório Finsiders Brasil

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Service Desk - Nova Categoria Informamos que será disponibilizada a nova categoria de Incidentes > APIs/Interoperabilidade > Erro na Jornada ou Dados > Chamadas Indevidas no Service Desk. A categoria foi desenvolvida para que os usuários façam o reporte de chamadas de APIs indevidas realizadas por outra instituição participante. Portanto, os campos obrigatórios deverão ser d...

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Informamos que será disponibilizada a nova categoria de <strong>Incidentes > APIs/Interoperabilidade > Erro na Jornada ou Dados > Chamadas Indevidas</strong> no Service Desk.<br/>
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A categoria foi desenvolvida para que os usuários façam o reporte de chamadas de APIs indevidas realizadas por outra instituição participante. Portanto, os campos obrigatórios deverão ser devidamente preenchidos para facilitar e agilizar a análise da equipe de atendimento N2.<br/>
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Estrutura no catálogo de serviços:
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A categoria será aplicada no ambiente de Produção do Service Desk no dia 18/04/2023. Dessa forma, as instituições que fazem o uso de integrações com o Service Desk deverão estar preparadas para receber e atender os possíveis tickets nesta categoria.<br/>
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Para consultar informações adicionais sobre os novos campos personalizados, acesse os artigos disponíveis na <a href="https://servicedesk.openfinancebrasil.org.br/KBFAQTree.jsp" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">FAQ</a>: API SYSAID > Formulários Customizados.<br/>
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Em caso de dúvidas referentes à esta categoria, faça a abertura de um chamado na plataforma do Service Desk.<br/>

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