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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><font color="#008080">Service Desk – Atualizações no Fluxo de Monitoramento de Desconformidade</font></h1>
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Informamos que no dia 11/10/2024 serão disponibilizadas as seguintes atualizações no Fluxo de Monitoramento de Desconformidade do Service Desk:</p>
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Será criado um novo campo nas categorias abaixo:<br/>
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<td style="width: 240px;height: 22px;text-align: left;border-bottom: 1px solid black;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Categoria</strong></td>
<td style="width: 170px;height: 22px;text-align: left;border-bottom: 1px solid black;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Subcategoria</strong></td>
<td style="width: 295px;height: 22px;text-align: left;border-bottom: 1px solid black;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Categoria de 3º Nível</strong></td>
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<td style="width: 240px;height: 22px;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Monitoração e Gestão de Consequência</span></td>
<td style="width: 170px;height: 22px;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Desconformidade</span></td>
<td style="width: 295px;height: 22px;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Aplicação da Advertência</span></td>
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<td style="width: 170px;height: 22px;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Desconformidade</span></td>
<td style="width: 295px;height: 22px;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Apresentação do Plano de Adequação</span></td>
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<td style="width: 240px;height: 22px;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Monitoração e Gestão de Consequência</span></td>
<td style="width: 170px;height: 22px;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Desconformidade</span></td>
<td style="width: 295px;height: 22px;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Documento Assinado pelo Diretor</span></td>
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<td style="width: 240px;height: 22px;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Monitoração e Gestão de Consequência</span></td>
<td style="width: 170px;height: 22px;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Desconformidade</span></td>
<td style="width: 295px;height: 22px;text-align: left;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Diagnóstico de Taxa de Conversão</span></td>
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<td style="width: 369px;height: 22px;border-bottom: 1px solid black;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Novo campo</strong></td>
<td style="width: 200px;height: 22px;border-bottom: 1px solid black;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong>Tipo</strong></td>
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<td style="width: 369px;height: 22px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Número do ticket de análise de desconformidade</span></td>
<td style="width: 145px;height: 22px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">Texto</span></td>
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O campo será preenchido pela <strong>Estrutura</strong> no momento de abertura dos chamados para manter a rastreabilidade e correlação dos tickets de monitoramento.
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<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" value="2"><strong>Adição de novos itens monitorados</strong></li>
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O atual item monitorado “Taxa de Conversão” será segregado em “Taxa de Conversão do Transmissor” e “Taxa de Conversão do Detentor”.<br/>
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<td style="width: 363px;height: 22px;border-bottom: 1px solid black;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><strong> PARA</strong></td>
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<td rowspan="2" style="width: 218px;height: 22px;border-right: 1px solid black;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px">2.6.2 Taxa de Conversão</span></td>
<td style="width: 363px;height: 22px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px"> 2.6.2. I. Taxa de Conversão do Transmissor</span></td>
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<td style="width: 363px;height: 22px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;"><span style="font-size:14px"> 2.6.2. II. Taxa de Conversão do Detentor</span></td>
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Assim como o novo campo, os itens monitorados são preenchidos pela <strong>Estrutura</strong> no momento de abertura dos chamados.<br/>
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As instituições que fazem o uso de integrações com o Service Desk podem consultar as informações adicionais sobre as categorias do Fluxo de Monitoramento de Desconformidade nos artigos disponíveis na <u><a data-auth="NotApplicable" data-linkindex="0" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2FKBFAQTree.jsp&data=05%7C02%7Cjoao.fernandes%40chicagoadvisory.com.br%7Cdc8339de6a50440718db08dce46efbd0%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638636412545142889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=G1LfOA8tmioky8%2Fg8f3Oausxe2dgIBuBeo%2BK1e5R1FY%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">FAQ</a></u>: API SYSAID > Formulários Customizados.<br/>
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Em caso de dúvidas referentes a esta atualização, faça a abertura de um chamado na plataforma do <u><a data-auth="NotApplicable" data-linkindex="1" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2F&data=05%7C02%7Cjoao.fernandes%40chicagoadvisory.com.br%7Cdc8339de6a50440718db08dce46efbd0%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638636412545159576%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=KOoCdehwIFDn3d11AnrRjvzMZgmL%2B%2BzwFWCtMuZaNrc%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">Service Desk</a>.</u></p>
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