<td id="templateBody" style="background:#FFFFFF none no-repeat center/cover;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;background-color: #FFFFFF;background-image: none;background-repeat: no-repeat;background-position: center;background-size: cover;border-top: 0;border-bottom: 2px solid #EAEAEA;padding-top: 0;padding-bottom: 9px;" valign="top"><table border="0" cellpadding="0" cellspacing="0" class="mcnTextBlock" style="min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;" width="100%">
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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><font color="#008080">Service Desk – Nova Categoria de Notificação do Motor de Qualidade de Dados (MQD)</font></h1>
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<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Informamos que, em 30/08/2024, será criada a nova <strong>categoria de notificação</strong> no Service Desk:</p>
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<img align="center" alt="" class="mcnImage" src="https://mcusercontent.com/49f5ff8910ce85bdb1d9a7864/images/e5a7c21a-b92d-e8db-c5aa-53fe42e93c2d.png" style="max-width: 551px;padding-bottom: 0;display: inline !important;vertical-align: bottom;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic;" width="551"/>
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<table align="left" border="0" cellpadding="0" cellspacing="0" class="mcnTextContentContainer" style="max-width: 100%;min-width: 100%;border-collapse: collapse;mso-table-lspace: 0pt;mso-table-rspace: 0pt;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;float: left;" width="100%">
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<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
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<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">O processo para a abertura destes chamados no catálogo de serviços segue a estrutura detalhada abaixo:</p>
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<img align="center" alt="" class="mcnImage" src="https://mcusercontent.com/49f5ff8910ce85bdb1d9a7864/images/79075d02-1a01-0b63-483e-7bf099a1ba88.png" style="max-width: 182px;padding-bottom: 0;display: inline !important;vertical-align: bottom;border: 0;height: auto;outline: none;text-decoration: none;-ms-interpolation-mode: bicubic;" width="182"/>
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<td class="mcnTextContent" style="padding-top: 0;padding-right: 18px;padding-bottom: 9px;padding-left: 18px;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;word-break: break-word;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;" valign="top">
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<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Os chamados de notificação serão abertos exclusivamente pela <strong>Estrutura do Open Finance</strong>. Após encaminhados,<strong> os chamados serão encerrados automaticamente em 5 dias úteis</strong>.<br/>
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<strong>As dúvidas pertinentes às notificações deverão ser encaminhadas através da abertura de um novo chamado.</strong><br/>
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As instituições participantes deverão estar com as suas integrações do Service Desk preparadas para receber e consultar as informações do chamado. Para consultar as informações técnicas sobre essa categoria, acesse os artigos disponíveis na <a aria-label="Link FAQ" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2FKBFAQTree.jsp&data=05%7C02%7Cmatheus.mantovani%40chicagoadvisory.com.br%7Ca60df662e34d4893b21708dcc39b3b51%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638600318719544768%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=kSguK9%2FvFNMwTyAnLJtcqvYOcdcWMNCYb4GxGuMhchA%3D&reserved=0" id="menur1pot" rel="noreferrer noopener" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;" target="_blank" title="https://bra01.safelinks.protection.outlook.com/?url=https%3a%2f%2fservicedesk.openbankingbrasil.org.br%2fkbfaqtree.jsp&data=05%7c02%7cmatheus.mantovani%40chicagoadvisory.com.br%7ca60df662e34d4893b21708dcc39b3b51%7c7531e8b3c928494b9b897ee3d353272d%7c0%7c0%7c638600318719544768%7cunknown%7ctwfpbgzsb3d8eyjwijoimc4wljawmdailcjqijoiv2lumziilcjbtii6ik1hawwilcjxvci6mn0%3d%7c0%7c%7c%7c&sdata=ksguk9%2fvfnmwtyanljtcqvyocdcwmncyb4gxgumhcha%3d&reserved=0"><u>FAQ</u></a>: API SYSAID > Formulários Customizados<br/>
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Em caso de dúvidas referentes a esta atualização, envie o seu questionamento através da plataforma do <u><a data-auth="Verified" data-linkindex="0" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2F&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7C21e146ce8e0746816a5908dcc376e4be%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638600162614796112%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=UyRSCjoQDTycHm2qhUrTjWDV1DpD6DiijFubB3CwLM8%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;" target="_blank" title="URL original: https://servicedesk.openbankingbrasil.org.br/. Clique ou toque se você confiar neste link.">Service Desk</a></u>.</p>
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