Service Desk – Novas categorias para adequação da IN 443 – DCMs/DCR

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Service Desk – Novas categorias para adequação da IN 443 – DCMs/DCR Informamos que, no dia 25/03/2024, serão criadas as seguintes categorias no Service Desk: Erro na Jornada ou Dados > Gerando uma credencial > Criar Erro na Jornada ou Dados > Gerando uma credencial > Deletar Erro na Jornada ou Dados > Gerando uma credencial > Recuperar Erro na Jornada ou Dados > G...

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<h1 style="text-align: left;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><span style="color:#008080">Service Desk – Novas categorias para adequação da IN 443 – DCMs/DCR</span></h1>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Informamos que, no dia 25/03/2024, serão criadas as seguintes categorias no Service Desk:</p>
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<li style="text-align: justify;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Erro na Jornada ou Dados > Gerando uma credencial > Criar</li>
<li style="text-align: justify;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Erro na Jornada ou Dados > Gerando uma credencial > Deletar</li>
<li style="text-align: justify;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Erro na Jornada ou Dados > Gerando uma credencial > Recuperar</li>
<li style="text-align: justify;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Erro na Jornada ou Dados > Gerando uma credencial > Desdobramentos</li>
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<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">As instituições participantes deverão estar com as suas integrações do Service Desk preparadas para receber e atender os chamados abertos nestas categorias na seguinte árvore:</p>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Para consultar informações adicionais sobre os novos campos personalizados, acesse os artigos disponíveis na FAQ: API SYSAID > Formulários Customizados<br/>
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Em caso de dúvidas referentes a essa atualização, recomendamos a abertura de um chamado na plataforma do Service Desk.</p>
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openfinancebrasil.org.br%2FKBFAQTree.jsp%3F%26menuFlag%3Dssp%26notAddingIndexJSP%3Dtrue%23%5Bobject%2520Object%5D&data=05%7C02%7Cnaiara.cavalaro%40chicagoadvisory.com.br%7Cd2d2ff53cc53440c19b808dc4789aa46%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638463903804924962%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=%2BnycFBuWkYNIQfDoJ7MG0Da3rn3Kgit0rdo7Gv2ObTE%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar o FAQ do Service Desk">Clique aqui para acessar o FAQ do Service Desk</a>
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Service Desk – Novas categorias para adequação da IN 443 – DCMs/DCR

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