Service Desk – Bloqueio de interações N2 após o encerramento dos chamados
Visando aprimorar o fluxo dos chamados do Service Desk, informamos que a partir do dia 09/11/2023 as interações nos chamados como a adição de notas, alteração de status e alteração de solução serão bloqueadas para os usuários N2 após o encerramento do chamado.
O bloqueio será aplicado apenas para os usuários N2...
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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><span style="color:#008080">Service Desk – Bloqueio de interações N2 após o encerramento dos chamados</span></h1>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">Visando aprimorar o fluxo dos chamados do Service Desk, informamos que a partir do dia 09/11/2023 as interações nos chamados como a adição de notas, alteração de status e alteração de solução serão <strong>bloqueadas para os usuários N2</strong> <strong>após o encerramento</strong> do chamado.<br/>
<br/>
O bloqueio será aplicado apenas para os usuários N2 no <strong>Portal do Administrador</strong>. Dessa forma, o período de 3 dias úteis para reabertura do chamado pelo usuário requisitante <strong>não</strong> será impactado.<br/>
<br/>
Uma vez que o chamado é encerrado e a equipe N2 necessitar alterar a solução informada no processo de encerramento, o usuário N2 deve realizar a abertura de um chamado para o Service Desk na categoria<strong> “Requisições > Solicitação de Informações > Service Desk”</strong> solicitando a alteração da solução atual.<br/>
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Para mais informações referente o fluxo de chamados do Service Desk, acesse a FAQ ou abra um chamado na plataforma.</p>
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