Service Desk – Novo campo “Tipo de Erro”Atualização do Guia de Experiência do Usuário do Open Finance Brasil

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Service Desk – Novo campo “Tipo de Erro” Buscando auxiliar as instituições no controle dos prazos de SLA de chamados de incidentes que não causam indisponibilidade de serviços, informamos que no dia 26/10/2023 será adicionado aos formulários das categorias “Incidentes > APIs/Interoperabilidade > Erro na Jornada ou Dados” o campo “Tipo de erro”. O ca...

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Buscando auxiliar as instituições no controle dos prazos de SLA de chamados de incidentes que não causam indisponibilidade de serviços, informamos que no dia 26/10/2023 será adicionado aos formulários das categorias <strong>“Incidentes > APIs/Interoperabilidade > Erro na Jornada ou Dados</strong>” o campo <strong>“Tipo de erro”.</strong></p>
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<div style="text-align: justify;">O campo é preenchido automaticamente no momento da abertura dos chamados de erro em APIs. Portanto, será disponibilizado nos chamados apenas para a <strong>consulta</strong> da equipe de atendimento e nos relatórios disponíveis para extração, no Portal do Administrador N2.<br/>
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Reforçamos que para a equipe de atendimento solicitar a alteração do tipo do erro de acordo com os requisitos descritos na IN 359, é necessário seguir o fluxo publicado no artigo <a href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openfinancebrasil.org.br%2FKBFAQTree.jsp%3Fid%3D547&data=05%7C01%7Clara.aline%40chicagoadvisory.com.br%7C0e0e2850cfd44bb3312a08dbcf4a1850%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638331689368296514%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=3PtQg9wQmIHhDVfgZ3S5LJ2V%2BFVXof%2FaSFKM50hijsU%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">SLA Dinâmico - Fluxo de Atualização do Prazo de SLA dos Incidentes</a>.<br/>
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As instituições participantes que fazem o uso da integração com o Service Desk podem consultar as informações adicionais sobre o campo nos artigos disponíveis na <a href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2FKBFAQTree.jsp&data=05%7C01%7Clara.aline%40chicagoadvisory.com.br%7C0e0e2850cfd44bb3312a08dbcf4a1850%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638331689368452740%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=g7YQIBJeosYUNWQZ026ckdRYnv3grUKK6g9MCYr41wU%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">FAQ</a>: API SYSAID > Formulários Customizados<br/>
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Em caso de dúvidas referentes a esta atualização, faça a abertura de um chamado na plataforma do Service Desk.<br/>
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<h1 style="text-align: justify;display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;"><span style="color:#008080">Atualização do Guia de Experiência do Usuário do Open Finance Brasil</span></h1>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"> </p>
<p style="text-align: justify;margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;">O Grupo Técnico de Experiência do Usuário disponibilizou hoje, dia 17/10/2023, uma nova versão do Guia de Experiência (Versão 4.10.04).</p>
<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;"><br/>
Esta atualização de versão inclui: </p>
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<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Alterações nas jornadas referentes a Instrução Normativa Nº 409 de 29/08/2023;</li>
<li style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;">Alterações nas jornadas de iniciação de pagamento, referentes a publicação da V3 das APIs de pagamentos.</li>
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Aos interessados em acessar a versão do Guia de UX, clicar no botão abaixo.</p>
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<a class="mcnButton" href="https://bra01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fopenfinancebrasil.atlassian.net%2Fwiki%2Fspaces%2FOF%2Fpages%2F17378535%2FGuia%2Bde%2BExperi%2Bncia%2Bdo%2BUsu%2Brio&data=05%7C01%7Clara.aline%40chicagoadvisory.com.br%7C639716fa54384bfeb91108dbcf3329d4%7C7531e8b3c928494b9b897ee3d353272d%7C0%7C0%7C638331590879341921%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RSMI1QAbWcD3ZqI6GCYgTviBaKWtRUtb7yQAERXWZKU%3D&reserved=0" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar a versão 4.10.04 do Guia de UX">Clique aqui para acessar a versão 4.10.04 do Guia de UX</a>
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Service Desk – Novo campo “Tipo de Erro”Atualização do Guia de Experiência do Usuário do Open Finance Brasil

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