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<h1 style="display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;text-align: left;"><font color="#147d96">Service Desk – Novos campos personalizados</font></h1>
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Informamos que serão adicionados 3 novos campos personalizados nos formulários das categorias <strong>Solicitação de Informações > APIs</strong> e <strong>Solicitação de Melhorias > APIs</strong> do Service Desk:</p>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Os novos formulários estarão <strong>disponíveis a partir do dia 31/10/2022</strong> no ambiente de Produção.<br/>
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Os campos foram criados para <strong>proporcionar uma maior agilidade e precisão na atuação das equipes de atendimento N2</strong>. Dessa forma, as instituições participantes deverão estar com as suas integrações do Service Desk preparadas para receber e atender aos tickets abertos nestas categorias. <br/>
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Para consultar informações adicionais sobre os novos campos personalizados, acesse os artigos disponíveis na <a href="https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fservicedesk.openbankingbrasil.org.br%2FKBFAQTree.jsp&data=05%7C01%7Cjuliano_valentin%40sicredi.com.br%7C14c24172effa429b6c0c08dab20fa053%7C3223964c6e1f48bab705423351281a8c%7C0%7C0%7C638018077463860669%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=aksI%2BOxRpAKwt%2BCjFDahQA6owtx47mEwTZUc2KgUIcY%3D&reserved=0" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">FAQ</a>: API SYSAID > Formulários Customizados. <br/>
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Em caso de dúvidas referentes a esta atualização, solicitamos a abertura de chamado através da plataforma do Service Desk.<br/>
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