Service Desk - Uso de status pela Equipe de Atendimento N2

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Service Desk - Uso de status pela Equipe de Atendimento N2 A fim de contribuir positivamente com as métricas da plataforma do Service Desk, solicitamos que as equipes de atendimento N2 priorizem o uso dos status durante todo o processo de atendimento dos chamados. As equipes devem realizar a atualização do status de acordo com o andamento do chamado, desde o seu recebimento até o encer...

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<h1 style="display: block;margin: 0;padding: 0;color: #202020;font-family: Helvetica;font-size: 26px;font-style: normal;font-weight: bold;line-height: 125%;letter-spacing: normal;text-align: left;"><font color="#147d96">Service Desk - Uso de status pela Equipe de Atendimento N2</font></h1>

<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">A fim de contribuir positivamente com as métricas da plataforma do Service Desk, solicitamos que as equipes de atendimento N2 priorizem o uso dos status durante todo o processo de atendimento dos chamados.</p>
<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">As equipes devem realizar a atualização do status de acordo com o andamento do chamado, desde o seu recebimento até o encerramento, conforme o fluxo destacado a seguir:</p>
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As integrações das instituições deverão seguir o fluxo acima utilizando as informações da tabela de status disponível na FAQ: <u><a href="https://servicedesk.openbankingbrasil.org.br/KBFAQTree.jsp?id=360" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">Lista de Status</a>.</u>
<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Confira a seguir os status disponíveis para a equipe N2 e seus significados:</p>
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<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Reforçamos que após o recebimento do chamado pela equipe N2, o status deve ser alterado para “Em análise N2” ou “Em atendimento N2”, de acordo com a ação que será tomada.</p>
<p style="margin: 10px 0;padding: 0;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #202020;font-family: Helvetica;font-size: 16px;line-height: 150%;text-align: left;">Para mais informações referente ao fluxo de chamados do Service Desk, acesse a FAQ do Service Desk ou abra um chamado na plataforma.</p>
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<a class="mcnButton" href="https://servicedesk.openbankingbrasil.org.br/Login.jsp?navLanguage=pt-BR" style="font-weight: bold;letter-spacing: normal;line-height: 100%;text-align: center;text-decoration: none;color: #FFFFFF;mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;display: block;" target="_blank" title="Clique aqui para acessar o Service Desk">Clique aqui para acessar o Service Desk</a>
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Service Desk - Uso de status pela Equipe de Atendimento N2

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