Service Desk – Novas Categorias de Incidentes e Solicitação de Melhorias

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Service Desk – Novas Categorias de Incidentes e Solicitação de Melhorias Informamos que no dia 01/09/2022 serão disponibilizadas as seguintes categorias no ambiente de Produção do Service Desk: 1- Incidentes A partir de agora, as instituições que identificarem alguma jornada em desacordo com o Guia de Experiência, terão um canal dedicado no Service Desk para abrir tickets bilaterai...

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Informamos que no dia 01/09/2022 serão disponibilizadas as seguintes categorias no ambiente de Produção do Service Desk:<br/>
<br/>
<strong> 1- Incidentes</strong><br/>
A partir de agora, as instituições que identificarem alguma jornada em desacordo com o Guia de Experiência, terão um canal dedicado no Service Desk para abrir tickets bilaterais.<br/>
<br/>
<strong> 1.1- Incidentes > APIs/Interoperabilidade > Erro na Jornada ou Dados > Jornada do Usuário</strong><br/>
Os tickets abertos nesta categoria deverão reportar a jornada de uma instituição que está em desacordo com os requisitos previstos no Guia de Experiência do Usuário.<br/>
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Estrutura no catálogo de serviços:
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Estrutura dos Menus para abertura dos tickets:</p>
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<strong> <br/>
2- Solicitação de Melhorias</strong><br/>
Caso a instituição identifique alguma oportunidade de melhoria, seja em relação a documentação de UX (Guia), ou mesmo alguma sugestão que melhore a jornada em si, este agora é o canal dedicado para que a contribuição seja levada ao GT UX para avaliação<br/>
<br/>
<strong> 2.1- Solicitação de Melhorias > Guia de Experiência</strong><br/>
Os tickets abertos nesta categoria deverão conter sugestões de alterações no Guia de Experiência do Usuário, buscando tornar o documento mais claro. Os tickets serão encaminhados ao Grupo Técnico para avaliação da proposta.<br/>
<br/>
<strong> 2.2- Solicitação de Melhorias > Jornada do Usuário</strong><br/>
Os tickets abertos nesta categoria deverão conter sugestões de alterações na jornada do usuário. Os tickets serão encaminhados ao Grupo Técnico para avaliação da proposta.
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Estrutura no catálogo de serviços:</p>
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Estrutura dos Menus para abertura dos tickets:</p>
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Para consultar informações adicionais sobre os campos personalizados que serão adicionados a estas categorias, acesse os artigos disponíveis na <a href="https://servicedesk.openbankingbrasil.org.br/KBFAQTree.jsp" style="mso-line-height-rule: exactly;-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #007C89;font-weight: normal;text-decoration: underline;">FAQ</a>: API SYSAID > Formulários Customizados.<br/>
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Os esclarecimentos de dúvidas referentes a estas novas categorias serão realizados através da abertura de chamados na plataforma do Service Desk.<br/>

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Service Desk – Novas Categorias de Incidentes e Solicitação de Melhorias

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